Privacy Policy

Protecting your personal data matters to us. We process personal data in accordance with the Swiss Federal Act on Data Protection (revFADP) and, where applicable, the European General Data Protection Regulation (GDPR).

1. Controller

Amanthos Hotel AG — Hotel Chalet Swiss
Seestrasse 22, 3800 Interlaken, Switzerland
Email: chaletswiss@amanthos.com · Phone: +41 41 562 76 60

2. What data we process

Bookings: When you book a room through our website, we process the data you provide (first name, surname, email address, phone number, travel dates, selected room category and extras). This data is required to conclude and perform the accommodation contract.

Payments: Payments are handled through a secure payment link provided by our payment service provider Adyen. Your card details are processed exclusively by Adyen and never reach our systems.

Website use: When you visit this website, our hosting provider processes technical access data (such as IP address, date and time, browser type) in server logs, to the extent required for operation and security.

Local storage and cookies: We always use technically necessary entries in your browser's local storage (language preference, your choice about audience measurement). In addition, the Google Analytics 4 audience measurement listed under section 4 sets cookies: in the EEA and the United Kingdom only after you have given your consent, in Switzerland until you object.

3. Error and performance monitoring

This website uses Sentry, a service provided by Functional Software, Inc., to detect technical errors and measure loading performance. Processing takes place in the provider's EU region. We collect error messages with technical details about browser and device, as well as loading speed metrics. IP addresses, cookies and form contents are not transmitted.

If an error occurs, the course of the affected session is additionally recorded so that the cause can be traced. Text, input and image content are fully masked in the process. No recording takes place without an error.

4. Audience measurement and marketing

Plausible: We use Plausible Analytics, provided by Plausible Insights OÜ (Estonia), to measure how the site is used. Plausible works without cookies and without cross-device recognition. No personal data and no complete IP addresses are stored; evaluation is carried out exclusively in aggregated form.

During the booking process we additionally count individual steps, such as the availability search, viewing offers and completing a booking. What is transmitted to Plausible is the property concerned, the respective step, and, for a confirmed booking, its total amount. Booking and reservation numbers, names, email addresses, travel dates, guest numbers and voucher codes are not transmitted.

We also count clicks on links to other websites, file downloads, form submissions and views of an error page. What is transmitted is the target address of the link or file and the path of the error page. The contents of the forms are not transmitted.

Google Analytics 4: We use Google Analytics 4, provided by Google Ireland Limited, to measure reach and website use. The service sets the cookies _ga and _ga_<identifier> and collects information about your visit, such as the pages you open, your browser and your device. We use Consent Mode v2: in the EEA and the United Kingdom we only measure once you have agreed in the cookie notice. In Switzerland we measure on the basis of our legitimate interest; you may object at any time. Advertising features and Google Signals are permanently switched off and there is no link to Google Ads. The data is retained for 14 months.

During the booking process we transmit the same steps to Google Analytics as to Plausible, plus the names of the room type and the selected rate, the number of adults, the total amount of a confirmed booking and the booking number as the transaction ID, so that revenue is not counted twice. Names, email addresses, telephone numbers, travel dates, voucher codes, error texts and form contents are not transmitted.

Your choice applies to this browser and can be changed at any time: open the cookie notice again.

5. Recipients and processors

We use the following service providers, which process personal data on our behalf, to operate the website and handle bookings:

Where service providers are based outside Switzerland or the EEA, transfers take place on the basis of appropriate safeguards (in particular standard contractual clauses or adequacy decisions).

6. Retention

We retain personal data for as long as it is required to handle the booking and to meet statutory obligations (in particular commercial and tax retention obligations, generally 10 years).

7. Your rights

You have the right to obtain information about the personal data processed about you, as well as the right to rectification, erasure and data portability, unless statutory obligations preclude this. Please contact chaletswiss@amanthos.com.

8. Changes

We may amend this privacy policy at any time. The version published on this website at the relevant time applies.

Last updated: August 2026